Something's not right? Tell us.

Every ticket gets a number the moment you submit it. Basic plans are answered over email, Growth and above get priority support, and Pro institutes have a dedicated account manager. If it is urgent and your institute is mid-admission season, say so in the ticket — those get pulled forward.

Two things account for most cases. First, the student needs a valid mobile number with country code on their profile; a missing or malformed number is skipped silently. Second, reminders only go to students with an outstanding due — anyone who has paid in full, or whose partial payment cleared the current instalment, is deliberately excluded so nobody gets chased by mistake.

Attendance sessions are opened per batch, and the QR only accepts check-ins while that batch's session is open. Open the session from the Attendance page for the batch in question, then have the student scan again. If the code still fails, the student may not be assigned to that batch yet.

Yes. Students, employees, courses, batches and expenses are soft-deleted, not destroyed — they sit in the recycle bin for 30 days and can be restored. Raise a ticket with the name of the record and roughly when it was deleted and we will restore it for you.

This is almost always the Meta connection expiring rather than anything on your side — Meta access tokens have a limited life and need reconnecting. Raise a ticket and we will re-link the account; leads captured during the gap are backfilled where Meta still has them.

Both. Import is part of onboarding — send us your existing sheets and we load students, batches and fees for you. If you ever want your data out, raise a ticket and we will export your records to Excel; it is your data and there is no exit fee.