Growth & Marketing
The right counselor, on the right lead, immediately.
New leads are assigned automatically — by round-robin, counselor workload, location, source, campaign or course — and any lead left unassigned or ignored too long is flagged and escalated.
No Lead Sits Unclaimed
When a lead lands — from a Meta ad, a form, a QR registration — DeskFlux assigns it to a counselor instantly, using rules you set. No one has to manually check a shared inbox and call dibs. Every lead has an owner from the start.
Assign by What Matters
Choose how leads are routed: round-robin to spread them evenly, by counselor workload (least-loaded gets the next), by location, by source, by campaign, or by course. Rule-based assignment lets you match the right lead to the right person.
Fair Workload Distribution
The percentage and round-robin strategies keep work balanced across your team, so the busiest counselor isn't drowned in new leads while someone else sits idle.
SLA Escalation Catches What's Dropping
A lead assigned but not followed up within your time limit is automatically flagged, and the manager is notified — via the dashboard and Telegram. If it still isn't handled, it can be auto-reassigned. Slow follow-up stops quietly killing your admissions.
Frequently asked questions
Can I override an assignment?
Yes. A manager can reassign any lead at any time, and every assignment is recorded in an audit log so you can see who owned which lead and when.
Which assignment rules are available?
Round-robin, percentage of workload, location, lead source, campaign, course, and custom rule-based assignment. Turn on the ones that suit how your team works.
What happens to unassigned leads?
They're automatically detected and routed to the next eligible counselor. If none can be picked, the manager is notified so no lead ever falls through the cracks.