Growth & Marketing
Every call, captured and summarised.
Upload a recorded call and DeskFlux turns it into a full transcript, a summary and the key points — then attaches it to the lead's record automatically. Nothing discussed on the phone gets lost.
Calls Become Searchable Records
A parent calls about a course, a counselor takes notes on a demo call, a walk-in follows up on the phone — these are where real interest lives, and they are almost never written down properly. DeskFlux transcribes the audio and stores the full transcript against the lead, so the details are never forgotten or misremembered.
AI Summaries and Key Points
Beyond the raw transcript, the AI reads the call and produces a short summary and 3-5 key points — what the lead asked, what they were told, what they decided. Your team can scan the summary in seconds instead of reading the whole call.
Linked Straight to the Lead
The transcription summary and key points are added as a note on the lead's timeline automatically. When anyone picks up that lead later, they see the full history of every call — no more hand-offs losing context.
Review and Flag
Every transcription can be marked as reviewed or flagged for follow-up right from the list. Your team keeps control of what goes into the lead record.
Frequently asked questions
What audio formats can I upload?
Standard audio formats from recording apps and call recorders. Upload from the transcriptions screen and it processes in the background.
Do I need to record all calls?
No. Transcribe any call you want to keep — important conversion calls, demos, or follow-ups. When you don't need a record, don't upload it.
Is the transcription private?
Yes. Transcripts are scoped to your institute's account and linked to the specific lead, so only your team with access to that lead sees them.