Growth & Marketing
Broadcasts out. Replies in. All in one inbox.
Send broadcasts and manage incoming replies in one place. Every incoming WhatsApp reply auto-matches to the right lead by phone and drops into their CRM timeline.
Broadcasts and Two-Way Inbox, Unified
DeskFlux gives you a single WhatsApp inbox where you can send broadcasts (batch updates, fee reminders, exam notifications) and receive replies. Incoming messages are automatically matched to the correct student or lead by phone number.
Auto-Linked to CRM Timeline
When a parent replies to a broadcast, their message appears on the lead or student's timeline in DeskFlux. You see the full conversation history — past enquiries, fee payments, attendance issues — in context when you reply.
Unmatched Senders? One Click to Link
Someone replied from an unknown number? One click creates a new lead or links the conversation to an existing record. No message falls through the cracks.
Broadcast to Targeted Groups
Send messages to specific batches, courses, or custom segments — fee-defaulters, pending-demo attendees, JEE batch parents. No need to spam every contact when the message is only relevant to some.
Frequently asked questions
Do I need a WhatsApp Business API account?
Yes. DeskFlux integrates with your institute's WhatsApp Business API. We help with the setup during onboarding.
Can parents reply to broadcast messages?
Yes. Every broadcast message supports replies. Replies come back to your DeskFlux inbox and are matched to the sender's CRM record.
Can I schedule broadcasts for later?
Yes. Compose your message, pick the audience, and schedule delivery for a specific date and time.